Refund and Returns Policy

Cancellations

Cancellation of the order after the payment is not possible.
Neelam Publications/Neelam Books reserves the right to cancel the order if product is out of stock or unavailable.
Refunds for the cancelled orders will be done as per our refund policy.

Products purchased on our website item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Upon examination of damage/defect, and if found upon such verification that the product is damaged/defective, the product will be replaced and the replacement will be shipped to you within 15 days of receipt of the damaged/defective product. In case of non-availability of the same product, the amount will be refunded within 10 working days in accordance with our refund policy.
In case the returned product is found to be not defective/damaged then the customer will be informed about the same and the same product will be shipped to the shipping address of the order at customer’s cost.

Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.
If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.
In case the payment mode of the order is Online (Credit Card/Net Banking) the amount will be refunded to the same card/bank account.
Refund will be initiated within 7 working days from the date of request of refund.
Refund will be done without the shipping cost for the International Parcels, if it is returned.