- Cancellation of the order after the payment is not possible.
- Neelam Publications/Neelam Books reserves the right to cancel the order if product is out of stock or unavailable.
- Refunds for the cancelled orders will be done as per our refund policy.
- Products purchased on our website item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
- Upon examination of damage/defect, and if found upon such verification that the product is damaged/defective, the product will be replaced and the replacement will be shipped to you within 15 days of receipt of the damaged/defective product. In case of non-availability of the same product, the amount will be refunded within 10 working days in accordance with our refund policy.
- In case the returned product is found to be not defective/damaged then the customer will be informed about the same and the same product will be shipped to the shipping address of the order at customer’s cost.
- Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.
- If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.
- In case the payment mode of the order is Online (Credit Card/Net Banking) the amount will be refunded to the same card/bank account.
- Refund will be initiated within 7 working days from the date of request of refund.
- Refund will be done without the shipping cost for the International Parcels, if it is returned.